Privacy Policy

We collect information that we need to open and operate your account, provide our services, keep the platform secure and meet our legal responsibilities. Some information is provided by you, while other information is created when you use your account or visit our site.

• Account details, such as your name, date of birth, address, email address, username, account preferences and communications with us.
• Identity documents and verification information, including documents or details needed to confirm your identity, age, address and eligibility to use our services.
• Payment and transaction information, such as deposits, withdrawals, bets, account balances, payment method details and records of activity on your account. Payment details may be handled by the relevant payment provider.
• Device and usage data, such as your IP address, device type, browser, operating system, approximate location, login details, pages visited, session information and information about how you use our site.

We may also collect information you give us when you contact support, use live chat, enter a promotion, change your account settings or provide feedback. We keep records of these communications so that we can answer your questions, manage your account and maintain an accurate history of our contact with you.

Our services are for people aged 18 or over. We may use age and identity information to prevent underage access and to protect the account holder from unauthorised use.

We use personal data only for clear and lawful purposes. The reason we use particular information depends on the service involved, the nature of our relationship with you and the legal duties that apply to us.

• To run your account and provide our services. This includes setting up your account, processing deposits and withdrawals, recording transactions, responding to enquiries and applying the terms that govern your account.
• To verify age and identity. We use information and documents to confirm that you are eligible to use our services and that account activity is connected to the correct person.
• To prevent fraud, money laundering and other misuse. We may analyse account, payment, device and usage information to identify unusual activity, protect our customers and keep our systems secure.
• To meet legal and regulatory duties. We keep records, carry out required checks, respond to lawful requests and provide information where the law requires us to do so.
• To send offers and other marketing you have opted into. You can withdraw your consent or change your marketing choices at any time. Essential service messages may still be sent where they are needed to operate your account.

Under UK GDPR, our legal bases are the lawful reasons that allow us to use your data. We may need to use it to perform our contract with you, such as providing account services and processing transactions. We may also need to use it to comply with a legal obligation, such as identity, payment or safer gambling requirements.

In some situations, we use data for our legitimate interests, such as protecting the site, preventing fraud, improving operational processes and handling disputes. We do this only where our interests are balanced against your rights and reasonable expectations. Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing that took place before you changed your choice.

We do not sell your personal data. We share information only when it is necessary to provide our services, protect our customers, operate our systems or meet a legal duty. We require service providers that handle data for us to use suitable security measures and follow our instructions.

• Payment providers, so that deposits, withdrawals and payment security checks can be processed.
• Identity-verification partners, so that age, identity and account information can be checked.
• Fraud-prevention partners, so that suspicious activity, account misuse and payment risks can be identified and managed.
• Regulators, law enforcement bodies and other authorities, where disclosure is required or permitted by law.

We may also share limited information with providers that support our technology, customer service, communications, security and legal processes. If personal data needs to be transferred outside the UK, we will use the safeguards required by applicable data protection law.

We keep personal data for as long as your account is open and for the period required afterwards by law, regulation, accounting requirements, fraud-prevention needs or dispute handling. The length of time depends on the type of information and why it was collected.

When information is no longer needed, we delete it securely or anonymise it so that it can no longer be linked to you. If you close your account, some information may still be retained for the required period. Closing an account does not automatically remove records that we must keep.

You have rights over the personal data we hold about you. These rights are subject to legal conditions and exceptions, but you can normally ask us to:

• Provide access to the personal data we hold about you and information about how we use it.
• Correct information that is inaccurate or incomplete.
• Erase information where there is no valid reason for us to keep using it.
• Object to processing based on our legitimate interests or to direct marketing.
• Restrict the way we use your data in certain circumstances.
• Provide your data in a portable format where the relevant legal conditions apply.

To use your rights, ask a question about this Privacy Policy or withdraw a consent choice, write to support@hustlecasino.co.uk. You can also contact us through the live chat on the site. We may ask for information to confirm your identity before providing account information or completing a request. We aim to respond within the time required by applicable data protection law.

If you are not satisfied with how we have handled your personal data, please contact us first so that we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office.

We use cookies and similar technologies to operate the site, remember settings, keep accounts secure, understand usage and support communications where permitted. Our Cookie Policy explains the cookies we use, their purposes and the choices available to you.