Responsible Gambling

We want gambling with us to be safe, controlled and enjoyable. Gambling is entertainment, and the outcome of any game is uncertain. You should only gamble with money you can afford to lose, after your essential costs and other commitments have been covered.

Before you play, set a clear budget for both your money and your time. Treat that budget as a firm limit rather than an amount you expect to spend. Do not increase it to recover losses, and do not borrow money, use credit that you cannot afford to repay or sell possessions to continue gambling.

A sensible budget should take account of rent or mortgage payments, household bills, food, travel, savings, debts and any other regular commitments. If your circumstances change, reduce or stop your gambling until you are satisfied that it remains affordable. A gambling budget should never come before your financial responsibilities.

Our account controls are there to help you keep gambling within the boundaries you choose. They work best when you set them before you start playing and leave them in place. If gambling stops feeling like a choice, or you find it difficult to follow your own limits, stop playing and seek support.

You can use the responsible gambling controls in your account to manage how much you deposit, how much you may lose and how long you spend playing. The options and settings shown to you are the ones that apply to your account. You can usually switch them on by signing in, opening the responsible gambling or account limits area, choosing a control, selecting the amount or period and confirming your choice.

Deposit limits

A deposit limit sets the maximum amount you can deposit during the period shown in your account. It can help you plan your gambling budget and stop you from adding funds after you have reached your chosen amount. Choose a limit that reflects what you can comfortably afford, rather than an amount based on a possible win.

To set one, open the deposit limits section, select the period and enter the maximum amount you want to allow. Confirm the setting and check the confirmation message. If you ask to reduce your limit, the lower setting will apply in line with the process shown in your account. A request to increase a limit may not take effect immediately, so do not rely on a future increase being available.

Loss and session limits

A loss limit helps you set a maximum loss for the period selected in your account. A session limit helps you decide how long you may stay in a gambling session before play is interrupted or stopped. These controls do not guarantee a win, change game results or make gambling affordable. They are boundaries to support your decisions.

Choose the loss or session control from the responsible gambling area, select the amount or duration available to you and confirm it. Make sure you understand the period covered and what happens when the limit is reached. If you are unsure which option is suitable, contact us before playing through live chat or by e-mail at support@hustlecasino.co.uk.

Time-outs

A time-out is a short break from gambling. It is useful if you feel distracted, are playing for longer than planned or simply want space away from your account. Choose the time-out option, select the available break period and confirm the request. During the time-out, you should not try to bypass the restriction by opening another account or using somebody else’s account.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling for a longer period. It restricts access to your account for the period selected or agreed through the process. To start, open the self-exclusion controls in your account and follow each instruction carefully. If you cannot find them, contact live chat or support@hustlecasino.co.uk and tell us that you want to self-exclude.

Self-exclusion is intended to prevent gambling, not to create a pause before returning. Do not ask us to remove it early, create another account or use another person’s account. If you have self-excluded because gambling is causing concern, consider also contacting one of the support organisations listed below.

Reality checks

Reality checks remind you how long you have been playing and may show information about your activity. They give you a prompt to pause, check your budget and decide whether to stop. Set the frequency in your account if that option is available, and take the prompt seriously. A reality check is a reminder, not a substitute for a time-out, self-exclusion or a spending limit.

1. Sign in and open the responsible gambling, limits or account controls area.
2. Choose the control you want to use, such as a deposit limit, loss limit, session limit, time-out or self-exclusion.
3. Select the amount, duration or reminder frequency shown on screen.
4. Read the information about when the setting starts and what happens when it is reached.
5. Confirm the setting and keep the confirmation for your records.

Problem gambling can affect anyone, regardless of age, income or experience. The signs may develop gradually, and you may not notice them at first. Consider whether any of the following statements apply to you:

• You spend more money or time gambling than you planned.
• You increase your stakes or deposits because you are trying to win back money you have lost.
• You feel restless, irritable or anxious when you cannot gamble.
• You hide your gambling, your deposits, your losses or your account activity from people close to you.
• You borrow money, miss bills or use money intended for essentials to gamble.
• You cancel plans, miss work or study, or lose sleep because of gambling.
• You have tried to reduce or stop gambling but have not been able to keep that decision.
• You continue gambling even though it is affecting your relationships, mood, health or finances.
• You think about gambling for much of the day or see it as your main way to change your financial situation.

One sign may be enough to take a pause. Stop gambling, use a time-out or self-exclusion and speak to someone you trust. Do not try to solve gambling losses by gambling more. Support is available even if you are not sure whether your gambling is a problem.

You do not have to deal with gambling concerns alone. These organisations provide information, advice or support to people affected by gambling, including friends and family members.

• GambleAware provides information about gambling harms and guidance on finding support and making changes to your gambling.
• GamCare offers confidential information, advice and support for people affected by gambling, as well as support for those close to them.
• GamStop is an online self-exclusion service that can help you restrict access to participating online gambling services for a selected period.
• The National Gambling Helpline provides confidential guidance for people experiencing gambling difficulties and for anyone concerned about another person’s gambling.

If you contact us, our support team can explain the controls available in your account and help with a request for a time-out or self-exclusion. Contact support@hustlecasino.co.uk or use the live chat on our site. We can explain our process, but independent support organisations can provide specialist help with gambling-related harm.

Our services are for people aged 18 and over only. We use age and identity verification measures to help prevent minors from accessing gambling services. You must provide accurate information when asked and keep your account details secure. We may restrict access if we cannot confirm that the account holder is an adult.

Parents and guardians should take practical steps to reduce the chance of a child accessing an adult account or gambling content. Keep your password, payment details and device security information private. Sign out when you finish using your account, avoid saving passwords on shared devices and do not let anyone else use your account.

Parental control software can help manage access to gambling websites and applications on phones, tablets and computers. Depending on the product, controls may allow you to block categories of websites, restrict applications, set screen-time rules or require a password before access is allowed. Use the settings available on your home network and each device used by children, as one setting may not cover every device.

No technical measure is perfect on its own. Combine parental controls with clear conversations about online safety, regular checks of shared devices and secure account practices. If you think a minor has accessed your account, stop using it and contact us through live chat or at support@hustlecasino.co.uk.