Bonus Terms and Conditions

These Bonus Terms and Conditions apply to bonuses, free spins, cashback offers and other promotional benefits made available through your account with us. A particular offer may have additional terms. Those terms will explain the offer's value, qualifying activity, activation method, wagering requirement, eligible games, expiry period and any withdrawal conditions.

You should read the specific offer terms before opting in or making a deposit. By claiming, activating or using an offer, you confirm that you understand and accept these Bonus Terms and Conditions and the terms shown for that offer. If there is a difference between these general terms and an offer's specific terms, the specific terms will apply to that offer.

• An offer is available only to accounts that meet its stated eligibility conditions.
• An offer may require you to opt in before making a qualifying deposit or placing a qualifying bet.
• Not every deposit, payment method, game or transaction will necessarily qualify.
• Bonus funds and related winnings cannot be transferred to another account.
• The cashier and the offer details will show the balance, progress and conditions that apply to you.
• We may limit an offer to one claim per eligible person, household or account unless the offer terms state otherwise.

Promotions are intended for normal personal play. They must not be used to obtain an unfair advantage, avoid a condition or take advantage of an error in our systems or offer wording.

Who can claim a bonus

You must be aged 18 or over, have an account with us and meet any other requirements stated in the offer terms. Your account details must be accurate, complete and kept up to date. We hold a gaming licence and may verify your identity, age, address, payment method and source of funds before allowing an offer or withdrawal.

Some offers may be limited to new customers, existing customers, selected accounts, particular payment methods or a stated period. An offer may not be available if your account is closed, suspended, self-excluded, subject to a time-out or otherwise restricted. We may also prevent a claim where you have already received the same offer.

Opting in and making a qualifying deposit

1. Check the offer terms and any qualifying conditions before you act.
2. Opt in using the method shown in the promotion or your account.
3. Make any required deposit using a payment method registered in your name.
4. Allow time for the bonus or free spins to appear in your account.
5. Contact support if the offer has not been added after the stated processing time.

A deposit that is reversed, charged back, cancelled, refunded or used in a way that does not meet the offer terms may not qualify. A deposit may also be excluded if it is made after the offer has expired or before you have opted in where opt-in is required.

The specific offer terms will state whether you receive bonus funds, free spins, cashback or another benefit. They will also explain how the benefit is credited and what you need to do before associated winnings can be withdrawn. Wagering requirements apply to the bonus, a qualifying deposit, bonus winnings or another amount only where the offer terms say so.

Games, stakes and contribution rules

• Different games may contribute different amounts towards a wagering requirement.
• Some games, bets, features or transactions may be excluded completely.
• The offer may set a maximum qualifying stake or restrict the use of certain game features.
• Only settled, valid play may count towards the requirement.
• Cancelled, void, refunded or reversed bets will not normally count.
• The cashier or offer terms will show your progress and any remaining requirement.

You are responsible for checking the applicable game contribution, stake and play restrictions before using bonus funds. If you use a game or stake that is excluded by the offer terms, that play may not count. Where the terms prohibit a particular type of play, we may remove the bonus and any winnings linked to the prohibited activity.

Withdrawals and balances

A withdrawal request may be unavailable until all applicable conditions have been met. Requesting a withdrawal before a bonus is completed may cancel the outstanding bonus and, where the offer terms allow, any winnings that depend on it. We may also remove unused bonus funds when you withdraw, close your account or ask us to cancel the offer.

All withdrawals remain subject to account verification, payment checks and our general account terms. We may return funds to the payment method used for the deposit where this is required for security or compliance. A bonus does not change our right to delay, refuse or restrict a transaction while necessary checks are completed.

Each offer has an expiry period. This period may begin when you opt in, when the bonus is credited, when a deposit is made or at another point stated in the offer terms. Any unused bonus, free spins or related promotional value will normally be removed when the applicable period ends. Winnings may also be affected where they depend on an expired benefit.

You may ask us to cancel an unused bonus through live chat or by contacting support@hustlecasino.co.uk. Cancellation may affect bonus funds and winnings connected with the offer. Once a bonus has been cancelled, expired or removed, it may not be restored unless we decide that this is appropriate.

We may amend, suspend or withdraw an offer where there is a technical error, suspected misuse, a security concern, a legal or regulatory requirement, or a change affecting the payment or game involved. We will not use this right to remove valid winnings without a reasonable basis. Any unused benefit may be replaced or handled as set out in the applicable offer terms.

We may investigate activity where we reasonably suspect bonus abuse, false information, multiple accounts, collusion, automated play, payment misuse, chargebacks or an attempt to exploit a technical fault. We may suspend an offer, restrict an account, cancel a bonus or withhold associated winnings while we establish what happened. We will act in line with our account terms and applicable requirements.

Bonus offers are optional. You do not need to claim one to use your account, and you should not deposit or continue playing to recover a loss or complete a promotion. Set a deposit limit before you play and keep within the limits shown in your account.

• Use a time-out if you want a temporary break from gambling.
• Ask us about self-exclusion if you need to stop gambling with us.
• Consider GamStop if you want to exclude yourself from participating online operators in Great Britain.
• GambleAware and GamCare provide information and support about gambling-related harm.
• The National Gambling Helpline can provide confidential help and guidance.

If you have a question about a promotion, first check the terms displayed with the offer and the information in your cashier. You can then contact us through the live chat on the site or email support@hustlecasino.co.uk. Please include enough information for us to identify the offer, but never send your password or full payment details.