Terms & Conditions

By creating an account, accessing our website or using any of our games and services, you confirm that you have read, understood and accepted these Terms & Conditions. They apply to your account and to all activity carried out through it. If you do not agree with them, you must not register or continue to use our services.

These terms should be read together with the information shown in your account, the cashier, any game-specific rules and the separate terms for individual bonus offers. Those documents may contain additional conditions that apply to a particular transaction, game or promotion. Where a specific offer or game has its own rules, those rules apply to that offer or game in addition to these general terms.

We may change these Terms & Conditions when needed, including to reflect changes to our services, legal requirements, compliance obligations or the way our games operate. The current version will be made available on our website. We will take reasonable steps to highlight a change where it materially affects your rights or responsibilities.

A change will normally apply from the date stated with the updated terms. You should check the current version before using your account. If you continue to use our services after a change takes effect, that use will be treated as acceptance of the updated terms. If you do not accept a change, you may ask us to close your account.

You must be 18 or over to register or gamble with us. You must also be resident in the UK and legally able to enter into this agreement. We do not permit anyone under 18 to use our services. We hold a gaming licence and use account verification to help meet our legal and compliance responsibilities.

You may have only one account with us. An account must be opened for you personally and must not be opened on behalf of another person, business or organisation. You must not sell, transfer, lend or otherwise allow another person to use your account. If we identify more than one account connected to the same person, we may close or restrict the additional account and investigate the related activity.

When you register, and whenever we ask you to update your details, you must provide information that is accurate, complete and current. This may include your legal name, date of birth, residential address, email address and other information needed to operate your account. You must tell us promptly if any of those details change.

You are responsible for keeping your username, password and other login details confidential. Do not share them with anyone, write them where another person can access them or allow another person to log in for you. You should use a strong password and sign out of your account when using a shared device.

• Tell us immediately through support@hustlecasino.co.uk or live chat if you think someone has accessed your account without permission.
• Do not try to bypass account controls, identity checks, deposit limits or other security measures.
• You are responsible for activity on your account until you notify us of a suspected compromise, unless the law requires a different outcome.
• You must not use our services for unlawful activity, fraud, money laundering or any other prohibited purpose.

We may refuse an application or limit account access where we cannot confirm your eligibility, where the information supplied is incomplete or where restrictions are needed for security, responsible gambling or compliance reasons.

We carry out identity, age and address checks as part of operating your account. These checks may be completed when you register, during your use of our services and before your first withdrawal. We may ask you for documents or information that helps us confirm who you are, where you live and that you are old enough to use our services.

The information we request must be genuine, readable, complete and consistent with your account details. We may ask for an updated document if information is missing, has expired, cannot be verified or does not match the details you supplied. We may also carry out source-of-funds or source-of-wealth checks where required.

A withdrawal may remain pending while an account or payment check is outstanding. We may restrict deposits, play, withdrawals or other account functions until the requested information has been received and checked. If you do not provide the information within the time we allow, or if we cannot confirm your details, we may suspend or close your account and handle any remaining balance in line with these terms and applicable requirements.

Verification information must belong to you. You must not provide another person's documents or alter a document. Giving false information, attempting to avoid a check or using an account for another person may be treated as a serious breach of these terms.

We use account and verification information for security, compliance, fraud prevention and the proper operation of our services. Information is handled in accordance with our privacy information and applicable requirements.

You can see the payment methods available to you in the cashier. A deposit must be made using a payment method in your own name, unless we have expressly agreed otherwise. You must not use another person's card, bank account, e-wallet or other payment instrument to fund your account.

Before depositing, make sure that the money is available to you and that gambling is affordable within your personal budget. Deposits are credited when the payment has been authorised and received. A payment may be declined, delayed or returned if it cannot be authorised, if the payment method is not supported or if additional checks are required.

The deposit, withdrawal and transaction limits that apply to your account are shown in the cashier or account area. These limits may vary by payment method, account status, verification requirements or other operational conditions. You must not try to avoid a limit by using another account or another person's payment method.

When you request a withdrawal, we will normally return funds to the payment method used for the deposit where this is possible and appropriate. If that method cannot receive the payment, we may ask for another method in your own name or request further information before processing the withdrawal.

Withdrawals can be delayed while identity, age, address, payment, source-of-funds or security checks are completed. The cashier may show the current status of a request. A request may also be cancelled or adjusted where there is a payment error, a breach of these terms, a duplicate account or another valid compliance reason.

You should keep your payment details and account information accurate. If a payment is reversed, charged back or disputed without a valid reason, we may place restrictions on the account and recover any related costs or amounts that remain due, subject to applicable law.

Promotional offers are optional. Each bonus, free bet, cashback offer or other promotion has its own terms. Those terms will explain who can take part, how the offer is activated, which deposits or games qualify and what conditions apply before any bonus or related winnings can be withdrawn.

Offer terms may include wagering requirements, a maximum bet, an expiry date, eligible games, qualifying payment methods, minimum deposits, maximum winnings or other withdrawal conditions. You should read the terms shown with an offer before accepting it. If you do not meet the stated conditions, the bonus may expire or be removed.

A bonus is normally linked to the account that accepted it and cannot be transferred, sold or exchanged for cash outside the stated conditions. You must not claim the same offer more than once where the offer terms limit participation, and you must not use another account to obtain a promotion for which you are not eligible.

Promotional abuse includes, but is not limited to, creating duplicate accounts, using false or misleading information, coordinating activity with other people, exploiting an error in an offer, using a payment method that is not yours or placing bets in a way intended to avoid the stated conditions. We may investigate suspected abuse.

If we reasonably believe that an offer has been misused, that an account is not eligible or that a promotion has been applied in error, we may refuse, cancel or remove the bonus and any related winnings. We may also restrict access to future promotions or take action under the account provisions of these terms.

Responsible gambling and self-exclusion

Gambling is for adults and should remain within your means. We provide responsible gambling tools, including deposit limits, time-outs and self-exclusion. You can use the controls shown in your account or contact support@hustlecasino.co.uk or live chat if you need help choosing an option.

A self-exclusion request is intended to prevent you from gambling with us for the selected period or until the exclusion is lifted in accordance with the applicable process. You must not open another account or ask another person to gamble on your behalf during self-exclusion. Further help is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

Closing or suspending your account

You may ask us to close your account at any time by writing to support@hustlecasino.co.uk or using live chat. Before requesting closure, you should stop using the account and request any eligible cleared balance. We may need to complete verification or payment checks before dealing with a remaining balance.

We may suspend or close an account if you breach these terms, provide inaccurate information, fail verification, misuse a promotion, use an unauthorised payment method, engage in suspected fraud or create a risk to the security or integrity of our services. We may also close an account at your request or because of prolonged inactivity.

While an account is suspended, you must not attempt to create or use another account. We may cancel pending activity or restrict access while we establish the facts. Any balance will be handled in accordance with these terms, applicable requirements and the outcome of the relevant checks.

Complaints and disputes

If you are unhappy with an account decision, transaction, promotion or any part of our service, please write to support@hustlecasino.co.uk or contact us through live chat. Include your account details, the nature of the problem, relevant dates and any information that may help us understand what happened. Do not send passwords or full payment details.

We will acknowledge and look into your complaint, then provide a response within a reasonable time. The time needed may depend on the information available and whether verification, payment or security checks are involved. We may ask you for further information before reaching an outcome.

If a dispute cannot be resolved directly, independent dispute resolution may be available in general terms, subject to the applicable process and conditions. We will explain the next available step when we provide our final position.

Liability and governing law

We take reasonable care to provide our services securely and to keep account information accurate. However, access may be interrupted by maintenance, technical faults, payment-provider issues, communications failures or events outside our reasonable control. We do not promise that the website or every game will always be available without interruption.

To the extent permitted by law, we are not responsible for loss caused by your failure to keep login details secure, your use of an unauthorised payment method, inaccurate information supplied by you or your failure to follow these terms. Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded.

These Terms & Conditions and your use of our services are governed by the laws of England and Wales. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.