Betting and Game Rules

These Betting and Game Rules apply whenever you place a bet, start a spin or join a table game through your account with us. The specific rules, paytable, betting options and any limits shown in the relevant game also apply. You should read the information provided in the game before you start playing.

• One account only: You may hold and use one account with us unless we have expressly agreed otherwise. We may close or restrict duplicate accounts and decide how any balances or bets are handled in line with our account terms.
• Account holder: You must place bets yourself, use your own account and provide accurate information. You must not allow another person to access your account or use your payment method.
• Real-money play: Bets and spins using available cash are made against your cash balance. You must have enough available funds before a bet or spin is accepted.
• Bonus-balance play: Where a bonus balance is available, its use is subject to the bonus terms shown when the bonus is granted or accepted. Those terms may affect the games you can use and the way winnings can be withdrawn.
• Final bets: Once a bet or spin has been accepted by the game system, it is final. You cannot amend, cancel or withdraw it, except where these rules or an applicable correction require us to do so.

You are responsible for checking the stake, selected game, bet settings and any other details before confirming play. If your device, connection or browser displays information differently from the game system, the record held by the game server will be used to determine what was accepted. We hold a gaming licence and may verify your account, identity, age, payment details or source of funds where required.

A bet or spin is accepted when the game system records it. The outcome is then determined and settled by the game server in accordance with the rules of that game. The result shown by the game server is final, subject to correction where there has been a clear technical or administrative error.

The in-game rules and paytable apply to every bet and spin. They explain the available symbols, winning combinations, bonus features, special outcomes, stake options and the way a return is calculated. A result is not changed because it differs from a previous result, appears unusual or does not match your expectation.

Each game shows its return-to-player figure. This figure is a long-term theoretical percentage across a large number of plays; it does not guarantee a particular return from one session, bet or spin. It should not be treated as a prediction of what you will win.

• The accepted stake is recorded against the balance used for the bet.
• Any winning return is calculated using the applicable game rules and paytable.
• The game display and account transaction history show the settlement information available to you.
• Where a game has more than one stake, line or feature option, the option selected at acceptance is used.
• If a result cannot be displayed immediately, the game may settle when the connection is restored or when the server has completed processing.

You must not rely on a temporary display, incomplete animation or interrupted message as proof that a bet has won or lost. Please wait for the game to reconnect, check your account history and contact us if the result remains unclear.

A malfunction includes a technical fault, error, interruption or failure in the game, connection, software or settlement process. If a malfunction occurs, the affected play and all pays arising from it are void. This applies even if the game display shows a win, balance change or feature before the fault is identified.

If you lose connection during a game, do not place another bet or start another spin until the original game has reconnected or its status is clear. A disconnected game may resume on reconnection. It may also settle on reconnection if the game server has already recorded the outcome.

The game server record determines whether a bet was accepted, whether a spin was completed and what result was settled. If an interruption leaves an incomplete display, we may restore the game state, settle it using the recorded result or void the affected play where a malfunction has occurred.

• Avoid refreshing repeatedly while a game is reconnecting.
• Check your account history before trying to play the same game again.
• Keep details of the game, approximate time and round if you need to contact us.
• Do not treat a temporary balance change as a final settlement until the game has completed.

Bonus funds are not the same as cash funds. Any bonus, free spins, promotional credit or related reward is governed by the bonus terms that apply to it. Those terms are shown with the offer or in your account and form part of the rules for using the bonus.

• The bonus terms state how the bonus is activated, used and, where applicable, converted into withdrawable funds.
• A maximum bet may apply during bonus play. If one applies, placing a bet above that amount may breach the bonus terms and affect the bonus or winnings connected with it.
• Games may contribute at different rates, and some games may not contribute at all. The applicable game contributions are set out in the bonus terms.
• A wagering requirement, expiry condition, maximum conversion amount or other restriction applies only where it is stated in the relevant bonus terms.
• Bonus funds and winnings may be removed or adjusted if the bonus was granted in error, used in breach of its terms or affected by a malfunction.

You should read the complete bonus terms before accepting or using a bonus. Starting play after accepting an offer may be treated as acceptance of those terms. If the bonus display, balance or progress information differs from the applicable terms, the stated bonus terms and our transaction records will be used to settle the position.

We may ask you to complete account and payment verification before allowing a withdrawal from bonus-related funds. We may also return a payment or restrict bonus use where account information is incomplete, inaccurate or does not meet our requirements.

Live casino and table games are played under the game-specific rules shown in the table's help section. Those rules explain the available bets, table limits, dealing procedure, winning outcomes, settlement method and any special conditions. You must read them before placing a bet.

The dealer's decisions and the live game system's recorded result are final, subject to correction for a malfunction or clear error. This includes decisions about the dealing sequence, card or wheel outcomes, winning positions, hand status and whether a bet was accepted before the betting period ended.

• Bets can be placed only during the betting period shown at the table.
• A late bet is not accepted. If the system records a bet after betting has closed, the bet may be void and the stake returned or handled according to the table rules.
• A bet that is accepted before the table closes cannot normally be cancelled or changed.
• If the connection drops, the table may reconnect to the same game or settle using the live system's record.
• The table's displayed limits and available bet types apply, even if your device shows different information during a delay.

Live video, sound or chat may be delayed, interrupted or unavailable without changing the recorded outcome. You must not use a delayed broadcast as evidence that a different result should apply. If you have a question about a table, include its name, the approximate time and the round or hand reference when you contact us.

If you believe a bet, spin, bonus outcome or table result has not been settled correctly, contact us promptly at support@hustlecasino.co.uk or through the live chat on the site. We will look into the information available for the relevant account and game.

To help us identify the correct record, include the game name, the date and approximate time, the round, hand or bet reference if shown, the stake, and a clear description of what happened. Do not send your password or full payment details in a message.

1. Check your account history and the game's rules or paytable.
2. Write to support@hustlecasino.co.uk or use live chat with the relevant game and round details.
3. We may ask for further information to verify the account and identify the transaction.
4. We will compare the information supplied with the game server record, account history, applicable bonus terms and any available technical information.
5. The server record and the rules that applied when the bet was accepted will be used to determine the outcome.

We may not be able to change a settlement where the game server confirms that the bet was accepted and processed correctly. Where a malfunction or clear error is confirmed, we will apply the correction required by these rules and the applicable game terms.